Lean Sigma for the Service Business

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Session
Tools, Techniques & Strategies for Change

Author
Patrick Lucansky
Executive Director
Value Innovation Partners, Ltd.

Description
Lean Sigma for the Service Business...The tools and techniques to streamlining your service processes from Sales and Marketing to Quality to Laboratories to Planning and Procurement. Learn how to identify root causes, select the appropriate tools and successfully implement change in a regulated or non-regulated environment.

Abstract
The presenter will surface and examine the common issues facing service processes today that are constraining productivity, quality and moral. Participants will then be guided through a process to resolve these issues while learning the appropriate tools and techniques to deploy. Further we will discuss the pitfall and challenges associated with change. Lastly, we will offer some case studies to demonstrate success and failure of such efforts.




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