Learn the fundamentals of patient access and flow through acute care facilities in this equivalent two-day course.
This course is part of the Health Care Certificate Program. Learn more about IIE certificate programs and how you can save by paying in advance for all of the courses included in a program. 
Overview:
This course presents common patient flow challenges and explores the system dynamics affecting patient throughput across the entire enterprise. We will cover industrial engineering concepts and tools you can use to develop metrics and conduct PI projects to evaluate and improve your institution's patient flow throughout the entire patient encounter.
Topic Highlights:
- The effects of patient flow on length of stay (LOS), cost of care and patient outcomes
- Factors affecting patient wait times
- Basic industrial engineering tools for assessment, data analysis and improvement projects
| - Use of simulation, queuing theory and other tools to assess and improve patient flow and resource utilization
- Flow through in-patient care units and ancillary departments and discharge processes
- Facility and emergency department metrics, process options, and the effects on LOS, cost of care, capacity and additional patient access
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What You Will Learn:
Upon completion of this course, you will be able to:
- Explain key concepts of patient flow through an acute care hospital and various patient access points
- Illustrate the importance of the emergency department in today’s environment
- Develop hospital metrics to evaluate patient flow efficiency with respect to historical performance and industry benchmarks
Online Content
The On-Demand course is divided into four units. Each unit includes 30 or more minutes of recorded material (audio and video).
- Unit 1: Introduction, Bed Management
- Unit 2: Emergency Department, Intro to Six Sigma
- Unit 3: Intro to Simulation and Lean, Inpatient Flow/Care Management, Discharge Process
- Unit 4: Additional Study
- After completing the course materials you will have the option to take the online Principles in Patient Flow & Throughput exam. The exam is included in the course fee. Participants who pass the exam (70% or higher) will receive a certificate of completion. To learn more about this format click here.
Instructor
Amanda Mewborn
Amanda Mewborn has experience in hospital operations, finance, information technology, and clinical care delivery. An industrial engineer and registered nurse, Amanda has certifications in pediatric nursing and healthcare information management systems. Amanda is a Diplomate in the Society for Health Systems (DSHS) and is currently serving on the Board and as Conference Chair for the Society's 2013 Annual Conference. Amanda is a Senior Member in IIE and is also actively involved in HIMSS.
Requirements
- Users of On Demand Seminars must have an established Internet connection.
- Access to content is only available for six(6) months. Access will expire six(6) months from the date of purchase.
On Demand Viewing Tips
How to Access
After you have registered for the course you will be e-mailed a receipt for your purchase. At the bottom of that receipt will be the link to the login page. Alternatively, you can reach the login page by clicking the "My Account" link at the top of the training website (www.iietrainingcenter.org). Login with your user name and password you setup during the registration process and you will see a list of the online courses you have purchased with their expiration dates. Click the "Select" link next to the course you wish to view. You will then be taken to a page with links to the Units. Simply click the "Launch" button next to the Unit you wish to view.
Course Content
- What is Patient Troughput
- Admission Sources
- Bed Management/Bed Request
- ED
- PI Frameworks
- Simulation
- IP Flow - Care/Case Management
- Discharge Process Improvement