The course provides an introduction to the field of quality improvement and control. It highlights the historical development of the field as well as examining the current strategies used for quality improvement including six sigma and ISO 9000.
What You Will Learn:
- Explain the history of quality and quality control
- Relate to the challenges facing continuous quality improvement
- Differentiate between quality control and quality improvement
- Explain the benefits of process mapping
IIE reserves the right to cancel a class up to 15 business days prior to the scheduled start date