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The workshops offer in-depth, skill-building tools and focus on the topics that you will require for career advancement and professional development. Enhance your learning experience and maximize your networking opportunities by attending a workshop.

  • Continuing education units (CEUs) and professional development hours (PDHs) are available.
  • Advance registration accompanied by the additional registration fee is required to reserve a workshop seat.

Lean Daily Management for Healthcare

Date: Wednesday, Sept. 14, 2016
Time: 8 AM to 12 Noon CDT
Location: Baptist Medical Center
Presenters: Brock Husby, Ph.D., University of Michigan, Jerry Berlanga, KBPI and UTSA, Heather Anderson, Baptist Health System and Hung-da Wan, Ph.D., UTSA

A Disciplined Approach for Organizations to Achieve Goals 

If you could change a typical day in your hospital what would that look like?

  • Would staff engage in their daily goals like never before with ownership and pride?
  • Would leaders spend more time developing staff to think more critically and problem solve on key goals?
  • Would chaos give way to structure?
  • Would endless marathon meetings change to daily 15-20 min focused huddles driven by staff?
  • Would 80 percent of the improvement ideas come from front line staff versus 80 percent coming from senior leadership?
  • Would organizational goals cascade through middle management and continue to front line staff clearly?

You can take the initiative to align your entire staff and encourage them to take improving the business in mind while doing their everyday responsibilities. The above wish list of changes are all happy by-products of implementing a Lean Daily Management (LDM) System. Many hospitals around the United States are starting to reap the benefits. Benefits like a 25 percent to 30 percent increase in overall revenues. Benefits like a 15 percent to 20 percent increase in a patient satisfaction score. Benefits like saving millions of dollars in supplies, labor, and overtime costs.

Learning Objectives
After this course, you will understand...

  • The background, principles, methods and philosophy of Lean/TPS and application to healthcare
  • How and why the best healthcare organizations are implementing LDM
  • How patients can benefit from LDM
  • How LDM can engage and align front line staff
  • Bridging the Daily Target Goals from senior leadership to middle managers to front line staff
  • How to develop a Working Leadership Huddle Board
  • How an LDM system ties back to overall strategy
  • Lean Systems and Healthcare Application

Brock Husby, Ph.D.
, is a lean healthcare practitioner, researcher, coach, trainer and thought leader. He is a national and international speaker on a variety of topics related to lean healthcare. Husby is a lean VSM and kaizen event facilitator at a variety of healthcare facilities, from level-1 trauma center safety-net hospitals and clinics to community and regional hospital systems. He is the founder and manager of the LinkedIn “Lean & Toyota Production System Healthcare Professionals” group with over 3100 members (a group created to foster collaboration and discussion of issues and opportunities in this field). He earned his Ph.D. in Industrial & Operations Engineering from the University of Michigan. He co-authored Lean Daily Management for Healthcare Fieldbook.

Jerry Berlanga has 20+ years experience in Lean transformation with key healthcare organizations across the U.S. and Canada (UMass Memorial, Alpena General, UHS San Antonio, Alliance Imaging, Ontario Health Quality Council, Gonzaba Medical Group, etc.). Berlanga is a Lean healthcare teacher, coach and mentor. He co-authored Lean Daily Management for Healthcare Fieldbook. 

Heather K. Anderson has more than 17 years experience in healthcare finance, operations and performance improvement and is currently the Vice President of Quality and Performance Management for the Baptist Health System, San Antonio, TX. Heather oversees quality reporting, performance improvement, patient safety, accreditation and risk management for Baptist. She is also responsible for the Lean operations of the system which includes development of the daily management structure, kaizen events, strategic deployments and Lean training and education. She has been with Baptist since 2008.

Heather serves as adjunct faculty for the Baptist School of Health Professions teaching Healthcare Performance and Process Improvement for the B.S. in Healthcare Management Program. Heather is also a certified Lean Six Sigma master black belt. She received her Bachelor of Arts degree from the University of Texas at Austin and her Master of Business Administration/Master of Healthcare Administration from the University of Houston-Clear Lake.

Hung-Da Wan, Ph.D., is an associate professor in Mechanical Engineering Department of the University of Texas at San Antonio (UTSA). He currently serves as the director of the Sustainable Manufacturing Systems Laboratory and assistant chair of Mechanical Engineering Department. Wan entered the doctoral program in the Grado Department of Industrial and Systems Engineering at Virginia Tech and received his Ph.D. degree in 2016. Then he joined the faculty of UTSA.

As one of the core faculty members of the Center for Advanced Manufacturing and Lean Systems (CAMLS) at UTSA, Dr. Wan has been involved in process improvement projects with several organizations, including manufacturing and non-manufacturing sectors. He is the organizer of the monthly continuous improvement professionals (CIP) meeting which is a platform for experience sharing among lean Six Sigma practitioners in San Antonio area. He has been teaching graduate and undergraduate courses in Six Sigma and Lean methodologies, Manufacturing Systems Modeling and Engineering, and computer integrated manufacturing (CIM) systems. His current research interests include systems performance assessment, Lean Six Sigma implementation, contemporary methods of continuous improvement, 3D Printing and digital manufacturing. He is also one of the main instructors of CAMLS Short Course Series of Lean Enterprise Transformation.

Achieving World Class Reliability Through the Implementation of Total Productive Maintenance

Date: Wednesday, Sept. 14th 2016
Time: 1:30 PM to 5:30 PM CDT
Location: Embassy Suites San Antonio Riverwalk
Presenter: Merwan Mehta, Ph.D., East Carolina University

Many companies have managed to improve their products and processes through the adoption of lean and Six Sigma principles. The last bastion in manufacturing businesses that has the potential to have a substantial effect on the bottom line through the implementation of lean and Six Sigma principles is the maintenance function, which has been mainly ignored by companies as being out of the realm of operational excellence. Most managers consider maintenance as a necessary evil to be endured in the manufacture of products.

This workshop will discuss how a company can create a world-class maintenance management program based on the principles of total productive maintenance (TPM). TPM is a philosophy that was first introduced by Dr. Deming, which has been well implemented by Japanese companies but not American. The central idea of TPM is to deliver to customers the highest quality, lowest cost, products in the shortest lead time. This is done through knowledgeable and empowered employees who take complete ownership for their equipment and actions.

Learning Objectives:
In this workshop, you will learn ...

  • The concept of total productive maintenance (TPM)
  • Discussion on TPM principles including how to involve operators, improving equipment effectiveness, improving maintenance efficiency, educating and training personnel, and pursuing maintenance prevention.
  • How to utilize overall equipment effectiveness (OEE) as a monitoring metric
  • Other types of maintenance concepts including breakdown maintenance, instant maintenance, preventive maintenance, predictive maintenance, etc.
  • Concepts of predictive maintenance including vibration monitoring, process parameter monitoring, thermography, tribology, visual inspection, failure-mode analysis and motor circuit analysis.
  • Reasons for failure of TPM and predictive maintenance
  • Crafting an effective world-class maintenance management strategy

Merwan Mehta, Ph.D., is a professor at East Carolina University in the Technology Systems Department in Greenville, N.C. Prior to joining academics in 2004, he has more than 20 years of experience in business and industry as a business owner in two businesses, vice president, manufacturing manager, project director, industrial engineer, machine tool design engineer and manufacturing engineer. He also works as a lean Six Sigma process improvement consultant helping businesses become more profitable and productive since 2000. He has been an examiner for the Missouri Quality Award based on the Baldrige criteria for three seasons.

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