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Why IIE Training Center

THE IIE TRAINING CENTER DIFFERENCE

Whether you need a one-day on-site training session for your engineering and technical staff or you need coaching and training for a major organizational development project such as lean, Six Sigma, or lean Six Sigma, the IIE Training Center can help. We provide comprehensive training, speaking, coaching, and mentoring services for organizations worldwide. Headquartered in Atlanta, Ga., IIE has the infrastructure to deliver superior service to its customers. The staff of 26 includes professionals specializing in engineering, training, business development, publications development, conference management, information technology, and overall association management. IIE’s corporate customers and individual clients are well-satisfied, as evidenced by the continuing growth of the institute’s key business units.

All of our training ultimately focuses on continuous improvement as organizations seek operational excellence. Continuous improvement (CI), in regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, including by removing unnecessary activities and variations.

CI means making things better. When an organization engages in process improvement, it seeks to learn what causes things to happen and then use this knowledge to:

  • Reduce variation.
  • Remove activities that have no value to the organization.
  • Improve customer satisfaction.

Continuous improvement is constantly adapting by getting and using information and by evaluating changes to make sure they were effective. It requires:

  • Good information about the work environment, from a variety of sources, to evaluate your outcomes (what you do) and your processes (how you do it).
  • The ability to pull people together from different levels and areas to discuss the information and issues involved freely, come up with ideas, evaluate them, choose some, and carry them out.
  • Systematic ways to measure your progress and the outcomes of your changes.
  • A real desire to do it, even if it means changing power relationships and doing some things with which you do not completely agree.

IIE has established a track record in assisting organizations with their continuous improvement efforts. Our approach is to first work with senior leadership to develop a strategic plan for implementing continuous improvement. This may result in a straight application of lean, Six Sigma, lean Six Sigma, design for Six Sigma, or more typically, a hybrid of tools that are appropriate for the organization’s culture. The key is to make continuous improvement a significant part of the organization’s strategic plan and operations, not just another initiative. After the strategic plan has been developed then we develop and present seminars that are consistent with this strategic vision and also teach members of the organization the skills and techniques to sustain the operations. IIE has presented seminars for representatives of hundreds of organizations. Our approach to seminars is described below.

Methodology

IIE seminars are taught by practicing professionals who share their experiences with seminar participants. Each instructor brings years of practical business applications of the seminar topics. Courses involve numerous simulations, exercises, and projects.

Because our instructors have worked in a variety of different businesses and bring that expertise to every seminar and training program, all programs can be tailored to your specific business application.

Recognizing that the training is designed for adults and covers many days, many different formats are used. In basic classes, considerable time is spent learning how to develop and use the basic tools allowing time for the student to practice performing calculations and interpreting and discussing the application of the tools. All of the examples are based on real processes, so the key is understanding how the tools and methods apply in specific situations. In advanced courses all students are given an opportunity to demonstrate some level of competence. The class presentation includes lecture, small case studies, major case studies, and simulations. Learners are provided considerable time to learn and practice the necessary methods, both manually and on the computer where applicable. In addition to a set of course notebooks each participant is typically provided with several supplementary readings.

Program Structure

The courses can be provided either as straight “off the shelf,” tailored to highlight the organization’s business, or customized to meet specific training needs. As part of customization, courses can be built brand new or by combining elements of existing courses. IIE’s continuing education staff works with clients prior to the delivery of the course to assure that it meets the stated objectives. Many IIE seminars are also available online. Some online seminars are totally instructor-led. While in others, you work at your own pace and then set up discussion and project update sessions with an IIE instructor. In both methods, you experience a high-quality seminar and personal attention just as you would in the classroom.

Instructor-led online
Some online programs are entirely instructor-led with all participants online at the same time. Using your computer and phone or cell phone, you can participate live with a skilled course leader and other learners on line from around the world.

Self-paced online
If you like learning on your own at 2 in the morning or 3 in the afternoon, then self-paced courses are ideal for you. Learn when you want and then join chats and blogs for additional learning with an expert facilitator.

Online On-Demand
These courses are available whenever you are. Materials are downloaded and the audio and video presentations are linked to the course materials. Annotated course manuals are provided to all of the participants to supplement the course presentations. Participants must pass an online exam at the conclusion of each course.

Mentoring

Mentoring is a powerful and popular way for people to learn a variety of personal and professional skills. In fact, mentoring is one of the oldest forms of influence. Popular mentoring literature attributes the origin of the term mentoring to Homer, one of the ancient Greek story tellers. In his classic tale, Homer tells of the King of Ithaca, who asked his friend Mentor to look after his son Telemachus while he fought to win the Trojan War.

Mentoring has become an effective method for businesses to help employees with orientation, career advancement, problem solving, coaching, and support. In addition, mentors can assist employees to deal with the challenges associated with successful, productive, meaningful work life.

IIE uses mentoring or “one-on-one” coaching to work with individuals charged with development and implementation tasks to assist and facilitate these individuals in performing their assigned duties. IIE mentors have a wealth of professional experience in the specific areas mentored.

Certificates

All individuals who attend all days of training will receive an IIE certificate of completion. Specified programs may have special certificates designated. These may be existing certificates such as LEAN SIX SIGMA GREEN BELT or can be specially designed certificate programs that show the completion of a defined curriculum.

Success Stories

IIE has worked with many organizations guiding, coaching, and mentoring them as they pursue continuous improvement. Below are two brief descriptions of our current efforts within the manufacturing sector. Due to confidentiality, specific results and company names cannot be mentioned.

  • IIE has recently worked with a major aerospace manufacturing company assisting with the deployment of what they refer to as program affordability. This is an organizationwide effort to use continuous improvement tools to reduce costs by both improving quality and increasing productivity. Our involvement began with a series of strategic planning initiatives led by the senior vice president responsible for the program. Once the strategy was set and agreed upon by operations and support, then the training began. The initial training, which is a mix of lean and Six Sigma, was conducted for senior management. This was followed by a cascade through the organizational ranks and included operations, engineering, and all support functions. The effort continues and will hopefully be replicated in all of the company’s locations.
  • At another automotive sector manufacturing organization, the engineering/research and development led the effort to implement continuous improvement. Again IIE facilitated strategic planning led by the Corporate Director of Engineering and the Vice President of Manufacturing. Their goal was to institutionalize the improvement efforts. Once the plan was put into place the organization, i.e., the steering committee, was formed consisting of the top officials in both research and manufacturing as well as each of the plant managers. Under the broad umbrella of Six Sigma, the steering committee received the first black belt training. This was followed by two more groups of senior managers. In order to learn how to apply continuous improvement, each of these senior folks is leading an improvement project as part of meeting the requirements for earning a black belt. Plans are now being made to roll out the training within the plants and support organizations.
  • Our efforts at a regional healthcare network resulted in the reduction of patient stays. This led to an increased availability of rooms, lower costs, and increased efficiencies.
  • Our training efforts led a major national retailer to reduce inventory costs by $173,000,000 per year. The organization had be managing inventory using a just-in-case philosophy, i.e., we want the inventory in the store just in case someone needs it. By working with the organization on inventory management principles and incorporating simulation, the savings were realized.

Click here to see a list of some of our corporate partners.

Click here to read some comments from our customers about their IIE training experience.

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