By Raymond S. Louis
Creating the Ultimate Lean Office presents a technique called “administration automation” to eliminate the waste of manually performing activities in the office. Up to 60 percent of the costs associated with meeting customer demand are related to office and administrative processes. The basic definition of waste must be transformed in the office environment since any office activity that must be manually performed is waste. This is because it can be cost-effectively automated.
Seven steps of administration automation are introduced to create a lean office using a case study. The seven steps are used to identify and eliminate waste to create a streamlined new process consisting of only value added activities.
The book is outlined as follows:
Part One: Achieving a Lean Office through Administration Automation
Chapter 1 – The Lean Office
Chapter 2 – Administration Automation
Chapter 3 – Automating Administration Processes
Part Two: System Enhancement Options
Chapter 4 – The Bolt-On System Enhancement Option
Chapter 5 – The Extension Enhancement Option
Chapter 6 – The Supplier Modification Enhancement Option
Chapter 7 – The Custom Routine System Enhancement Option
Chapter 8 – The System Enhancement Selection Process
Part Three: Seven Steps of Administration Automation
Chapter 9 – Step 1: Improvement Driven Strategic Objectives
Chapter 10 – Step 2: Selecting the Team and Putting Primary Measurements
Chapter 11 – Step 3: Determining Root Cause Issue(s) and Understanding Affected Process(es)
Chapter 12 – Eight Key Questions
Chapter 13 – Step 4: Developing the Solution
Chapter 14 – Step 5: Preparing for Implementation
Chapter 15 – Step 6: Approval and Secondary Measurements
Chapter 15 – Step 7: ImplementationCreating the Ultimate Lean Office is a very easy to read book. Several examples are detailed to illustrate the concepts including a mortgage banking company and a manufacturer with company-owned foreign and domestic distribution centers. Each example is further illustrated with the necessary forms, figures, and checklists. This book is a must read for any organization as it applies to such a large portion of waste across industries.