Service and Market Research Tools

A stratified sampling plan for billing accuracy in healthcare systems 

Many U.S. healthcare organizations are already being exposed to Recovery Audit Contractor (RAC) reviews of Medicare and Medicaid billing as well as other third-party payor audits to assure accurate and non-fraudulent billing. In response, the authors propose an analytical approach to efficiently evaluate the accuracy of billing.

Video presentation on models, measurement techniques, and tests for analyzing adherence and performance of evidenced based medicine

In this 2010 presentation at the Dartmouth School of Engineering, SHS contributor and past president, James Benneyan, Ph.D., from the School of Mechanical, Industrial and Manufacturing Engineering at Northeastern University discusses that challenges of measuring performance of evidenced-based medicine and provides solutions to address these challenges.

The Importance of Communication for Patient Satisfaction

A discussion of survey results regarding communication between providers and the patient.  The visit quality as perceived by the patient increases with fewer communications.

Centralized Database plus Socialized Medicine equals Distributed Risk

This paper details the errors in medical history records that can occur over time within the present U.S. system, and proposes a solution.




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