Service and Market Research Tools
This presentation at the 2013 Healthcare Systems Process Improvement Conference highlights the reduction in mortality rate at Mayo Clinic, in Rochester, MN as the result of learning from every death. A multidisciplinary, mixed method approach to mortality review was developed to learn as much as possible about system improvements that could save lives. This rich data source is a critical component of effective our DMAIC initiatives for mortality rate reduction.
To improve revenues, the Sir Mortimer B. Davis Jewish General Hospital needed to determine the financial viability of particular surgical procedures. This presentation discusses how the hospital used TDABC to determine costs, utilization, and potential process improvements for cataract surgeries to determine whether it should do more or less of them. The approach can be applied to other surgical specialties to identify areas of opportunities and priorities.
The March/April-2013 issue of AAMI's peer reviewed journal Biomedical Instrumentation and Technology (BI&T) has a cover story on Systems Engineering applications in Healthcare Technology Management. "Many of the challenges in healthcare are the same challenges other industries have faced decades ago," says Pat Baird, an engineering director with Baxter Healthcare Corporation. "Healthcare needs to catch up, and I think that 'systems thinking' could help speed the process."
Case study series on pneumonia care improvement measures: Improvement strategies of top-performing hospitals
The following synthesis of performance improvement strategies is based on a case study series published on The Commonwealth Fund website. The hospitals profiled in this series were identified based on their performance on the pneumonia care improvement measures that are reported to the centers for Medicare and Medicaid Services. Please see the case studies for a full description of the selection methodology.
Kaiser Permanente's healthcare IT Journey
This presentation (large download) at the 2012 World of Health IT Conference describes how Kaiser Permanente is successfully leveraging IT resources to improve patient care.
Many U.S. healthcare organizations are already being exposed to Recovery Audit Contractor (RAC) reviews of Medicare and Medicaid billing as well as other third-party payor audits to assure accurate and non-fraudulent billing. In response, the authors propose an analytical approach to efficiently evaluate the accuracy of billing.
In this 2010 presentation at the Dartmouth School of Engineering, SHS contributor and past president, James Benneyan, Ph.D., from the School of Mechanical, Industrial and Manufacturing Engineering at Northeastern University discusses that challenges of measuring performance of evidenced-based medicine and provides solutions to address these challenges.
A discussion of survey results regarding communication between providers and the patient. The visit quality as perceived by the patient increases with fewer communications.
This paper details the errors in medical history records that can occur over time within the present U.S. system, and proposes a solution.