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Potpourri 2008
Creating a WOW! Experience At the First Point of Contact
Lucy Young
Gain Competitive Advantage by Aligning Process Improvement with Hospital Strategy
Mike Holland
How to Build a Lean Sensei Army for Continuous Improvement!
Matt Morrissette, Dana Webb, Ronda Berntsen
IS CPOE Safe for Patients?
Leah Brown, James Frye
Originality & How to Become More Than You Are
Duke Rohe
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