Imaging and Other Specialty Services
A recent article in Radiology Business Journal highlights changes made at Advocate Condell Medical Center that dramatically improved customer service. SHS member and conference presenter Airica Steed, Ed.D., R.N., led the improvements.
Managing patients in nuclear medicine departments is a very challenging problem with limited research reported in the literature. The complexity involved in this healthcare setting makes this problem unique. In this paper, the authors derive and implement algorithms for scheduling nuclear medicine patients and resources.
SHS member and Diplomate Amanda Mewborn makes the case in the online publication, Advance, that the benefits of electronic medical records (EMR) can't be fully achieved unless a systems approach to removing waste and non-nursing tasks is taken. Rather than driving efficiency, EMR's are the glue that can hold well-designed process together to achieve total hospital efficiency.
Vision based recognition of hand gestures is being researched at Purdue University to control a robotic scrub nurse and access images during surgical cases. The research could lead to short case lengths and reduced infections according to the Purdue University News website.
Lean tools and simulation are used to recommend improvements to HIM operational processes.
A CT scan department has its demand smoothed.
Lean tools are used to redesign processes throughout a hospital.
Detailed description of a lean project to improve TAT in the CT Scan department.
Three successful lean projects are discussed in detail. The ED, Radiology, and HR departments all show significant improvement.
A study is done to improve the communication between and expense of the nursing staff associated with all imaging modalities.
A 100,000 annual visit hospital ED is redesigned using lean principles. Wait times decrease and pt satisfaction and revenue increases. Simulation shows further viability of new processes. This presentation is made by a MD who became a lean coach.
A discussion of the importance of metric and measurement accuracy during execution of improvement projects.
Lean improvements within the radiology suite and laboratory workspace yield notable improvements. Project benefits are discussed.
The attached presentation is a sample problem intended to be worked by students in project teams. The solution is not provided.