HCA - Far West DivisionEddie Gomez
HCA - Delta Division
Long waits in the waiting room, patients leaving without being seen, patients boarding and holding in the ED, delayed test results, diversions ... Have you encountered these issues in your ED? A highlight of several ED projects at HCA will provide you with a sample of the tools utilized and the results, best practices, and lessons learned.
In the past decade, emergency room visits have increased 20 percent from 89.9 million to 110 million. At the same time, the number of ED has decreased by 15 percent. The time a patient waits for treatment has increase 32 percent to 67.7 minutes. And finally, 54 percent of visits are non- or semi-urgent which has led to increasing numbers of patients visiting the ED.
As an alternative to walking through one project from start to finish, we will utilize HCAs collective resources and knowledge to showcase the tools and results from several hospitals.
Examples of work we have done include:
Some of the keys to success include: