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Keynote Speakers
Be inspired and challenged to improve your own facilities by healthcare process improvement and quality leaders during keynote presentations at the conference.
Saturday, March 2, 2013
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Roger A. Gerard, Ph.D.
Executive Business Partner, ThedaCare
Roger Gerard is the executive business partner and former chief learning officer for ThedaCare, a Wisconsin-based integrated healthcare delivery system. He has been with ThedaCare since 1991. Gerard has a career history that includes significant work within the healthcare industry, and he has also spent a quarter of his career in manufacturing and service industries nationwide. He specializes in executive and management development, process improvement, and the use of lean methodologies in bringing about significant and measurable organizational improvement. In addition, he has his own management consulting business and creative photography/illustration business.
Prior to joining ThedaCare, Gerard served as vice president and director of organizational development of Northern Michigan Hospitals. Before joining NMH, he was creative manager for quality systems at Sandy Corp., one of the largest training/consulting firms in the Midwest. He consulted with major clients (Burroughs, IBM, General Motors, Hyatt, etc.) on systemic leadership development and quality improvement projects. He also spent three years as management development specialist for Gulf + Western Manufacturing, a Fortune 100 company. Gerard has more than 37 years of experience leading executive and management development initiatives in large and small organization environments, focusing on organizational performance improvement processes. He is the co-author of the Shingo Prize-winning book, On the Mend, focused on the ThedaCare lean journey, and he has presented at numerous conferences in the U.S. and Canada. Gerard is a member of ASQ, SHRM and OD Network. He earned his Ph.D. in management and applied decision sciences from Walden University in 2001.
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Sunday, March 3, 2013
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Joseph S. Guarisco, M.D.
Chairman of the Department of Emergency Medicine and System Chief of Emergency Services for the Ochsner Health System
Dr. Joseph Guarisco is one of the many New Orleans heroes who helped lead his community through the post-Hurricane Katrina turmoil. He lived through the drama and devastation that the rest of the world watched transpire on TV. After Hurricane Katrina, the Emergency Department led by Guarisco was one of the few left standing. While his family took shelter at the hospital, even spending nights in his office, Guarisco managed to keep his ED operational to help serve the massive influx of patients.
Guarisco's Katrina story is one of perseverance and rebuilding. Living through Hurricane Katrina was harrowing. During the days and months to follow, with several other hospitals and EDs decimated in the community, Ochsner's ED faced dangerously long waits as ambulances routinely lined up in the parking lot. Once a patient satisfaction award winner, Guarisco's ED had become inundated with patients. Against the odds, Guarisco led a successful effort to redesign ED workflow completely and adjust to accommodate the new normal through an innovative adaption of lean engineering principles.
Guarisco joined Ochsner as a staff physician in the Department of Emergency Medicine in 1980. In 1990, he pursued a fellowship in anesthesiology at Ochsner, and in 1992, he returned to emergency medicine as chairman and medical director of the emergency department and is currently serving in that position, becoming system chief emergency services in 2007. The 2005 Ochsner Clinic Foundation Award for outstanding achievements in patient satisfaction was awarded to the Department of Emergency Medicine. In 2008, Press Ganey awarded the Ochsner Health System the Compass Award for the largest improvement in patient satisfaction among its client base. Guarisco was recently recognized by Press Ganey for innovative use of data and process design in improving patient satisfaction at Ochsner and is the winner of the Press Ganey 2005 National Success Story Award.
Guarisco has a bachelor's degree in engineering and is board certified in emergency medicine. He is a fellow in both the American College of Emergency Physicians and the American Academy of Emergency Medicine. In 2012, he was named chair of the American Academy of Emergency Physicians (AAEM) Operations Management Committee.
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