IIE Best Practices in Applying Lean & Six Sigma to Healthcare 2013 


Featured Presenters

This conference features leaders in the field of healthcare who will share with you the best practices that they have learned regarding the proper application of healthcare process and quality improvement principles.

Senthil Balasubramanian, senior management engineer, University of Pennsylvania Health System

Senthil is currently the director of ambulatory analytics for the Clinical Practices of the University of Pennsylvania (CPUP). In that role he provides operational, financial and analytical reports and analysis for CPUP. He partners with IT to create and update ambulatory analytics warehouse. Senthil also provides end user support and training on EPIC and Press Ganey reports and dashboards.

Mary S. Coniglio, project manager for quality and patient safety, University of Pennsylvania Health System

Mary has more than 20 years of experience in the healthcare industry. As a project manager at UPHS, Mary facilitates process improvement teams for the cancer center service line and is working with the outpatient practices to create the outpatient quality infrastructure. Key skills include process improvement project work, marketing consulting services, project management, Six Sigma black belt certification, and communicating with hospital senior management and physicians to improve processes.

Mark Graban, speaker and consultant, Lean Enterprise Institute

Mark Graban is a speaker, consultant and entrepreneur in "lean healthcare." Mark is the author of the book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, and is co-author of a second book, “Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements,” both recipients of the Shingo Professional Publication and Research Award.

Mark earned a B.S. in industrial engineering from Northwestern University and also attended graduate school at MIT, where he earned an M.S. in mechanical engineering and an MBA from MIT Sloan’s Leaders for Global Operations Program. Since August 2005, Mark has worked exclusively in healthcare, where he has led improvement work in North America and the United Kingdom. He is currently on the management team of a technology company, KaiNexus.

Jeanne M. Huddleston, M.D., associate professor of medicine, Mayo Clinic

Jeanne M. Huddleston, M.D., M.S., is a consultant in the Department of Internal Medicine at Mayo Clinic with a joint appointment in the Division of Health Care Policy & Research, Department of Health Sciences Research. She is co-director for the Health Systems Engineering Program at Mayo’s Center for the Science of Health Care Deliver. 

Dr. Huddleston attended the College of Human Medicine at Michigan State University where she earned her medical degree. She completed a residency in internal medicine and a fellowship in advanced internal medicine at Mayo Graduate School of Medicine. Dr. Huddleston was the first hospitalist at Mayo Clinic and is the founder of the Division of Hospital Internal Medicine at Mayo Clinic. She served as past president of the Society of Hospital Medicine. She was also a Harvard Macy Scholar for both physician leadership and physician education. Recently, Dr. Huddleston received both her master's degree in industrial engineering and a certificate in statistics with a Six Sigma black belt from Arizona State University. 

Christopher Klock, performance improvement consultant, Penn Medicine

Chris is currently an internal consultant for executive leadership team and leads large scale strategic performance improvement initiatives that span three hospitals and four business units of the health system. Klock develops, coordinates and facilitates a classroom-based curriculum to increase performance improvement capabilities for Penn Medicine employees. He has experience across several different industries and is a certified lean Six Sigma black belt. 

Kevin McManus, performance improvement coach, Great Systems! 

Kevin is an international trainer for the TapRooT® root cause analysis process. During his 30-plus years in the business world, he has served as an industrial engineer, training manager, production manager, plant manager, and director of quality. He holds an undergraduate degree in industrial engineering and a MBA. Kevin has been a member of IIE for 32 years and has served as senior vice president of continuing education on the IIE Board of Trustees. He has also served as an examiner and senior examiner for the Malcolm Baldrige National Quality Award for 14 years. Kevin writes the monthly performance improvement column for Industrial Engineer magazine and he is the author of "You Can’t Win Indy in an Edsel – How to Develop a High Performance Work Culture."

Matt Morrissette, president, More Effective Consulting

Matt is a lean master black belt, Six Sigma green belt, industrial engineer, member of IIE-SHS, and president of the Boston Chapter of IIE. He has worked extensively with Motorola, who trademarked Six Sigma, and his lean pedigree stems from Freudenberg-NOK who is a 1998, 2000, 2001, 2002 and 2003 Shingo Prize winner. Last year, Matt founded a lean healthcare nonprofit organization called Lean Healthcare New England Inc. He also has created four patent-pending lean simulation products. Matt has conducted more than 250 lean healthcare kaizen events in practically every department in a healthcare organization. He has helped more than 50 hospitals embark and continue their continuous improvement efforts that save money and build lasting change.

Ron A. Phipps, project director, Division of Pathology & Laboratory Medicine, The University of Texas MD Anderson Cancer Center

Ron has more than 23 years of experience in various Lean, Six Sigma, project management, quality management, quality engineering and industrial engineering roles primarily in healthcare and medical device manufacturing. In his current role, he has led process improvement teams at MD Anderson Cancer Center that were recognized by IIE for a first place in the 2012 Lean Best Practice Award competition. Ron holds BSIE and MBA degrees, is a certified Six Sigma black belt, and holds multiple certifications through the American Society for Quality.