This conference features leaders in the field of healthcare who will share with you the best practices that they have learned regarding the proper application of healthcare process and quality improvement principles.
Lynn Alters, Project Manager, Floyd Medical Center
Lynn Alters was formerly the director of workforce management and special projects for WellStar Health System, a five-hospital, large integrated health system in north metro Atlanta. She led the systemwide implementation and support of staff scheduling tools, integration of system workforce management processes, and supports multiple large-scale system initiatives. Alters holds B.I.E.T. and M.S.Q.A. degrees and has Six Sigma green belt and lean certifications.
Pam Arlotto, President and CEO, Maestro Strategies
Pam Arlotto works with CEOs, boards and the C-Suite to create new care delivery models; design new information-based governance structures, and develop strategies for high-value healthcare. She is president and CEO of Maestro Strategies, an Atlanta-based management consulting firm. Arlotto's role as a national thought leader and change agent began as national president of the Healthcare Information & Management Systems Society (HIMSS). She is well-known for the award-winning book series, Beyond Return on Investment: Expanding the Value of Healthcare Information Technology, and won the Healthcare Financial Management Helen Yerger/L.Vann Seawell “Article of the Year” award in 2010. Arlotto was recognized by HIMSS as one of the 50 top HIT leaders during the organization’s 50-year anniversary celebration. She is a frequent keynoter and sought-after speaker for professional associations, board retreats and healthcare industry meetings.
Ellen Ermer, Continuous Improvement Engineer, John C. Lincoln Health Network
Ellen Ermer has worked in the healthcare world for more than 20 years, first as a clinical dietitian and then as an industrial engineer for the past 12 years after completing her master’s degree in industrial engineering. Ermer then returned to the hospital environment in the role of process/performance improvement, responsible for designing, facilitating, and managing performance improvement projects. She has worked in community hospitals, a large network hospital system and a large diagnostic imaging company utilizing lean and Six Sigma tools and principles in the design and redesign of both clinical and operational processes. She is also an ASQ-certified Six Sigma black belt.
J. Alan Kent, President and CEO, Meadows Regional Medical Center
Alan Kent has been the president and CEO of Meadows Regional Medical Center and its affiliated companies since 2000. He holds a B.S. in Health Systems from Georgia Institute of Technology and an M.H.A. from Georgia State University.
Jean Ann Larson, Principal, JALarson & Associates
Jean Ann Larson heads her own international organizational change management and transformation consultancy. During her career, she has been a senior executive at Children’s Medical Center in Dallas and Beaumont Hospitals in the Detroit area. Her responsibilities have included clinical areas, learning and organization development, quality review and accreditation, performance improvement, management systems and informatics, and care management. She is president of the Society of Health Systems Board, and she has a B.S. in industrial engineering, an MBA and a Ph.D. in organization change from Pepperdine University. She is the author and editor of two books: Effective Guidebook for Management Engineering and Healthcare Redesign: Tools and Techniques for Healthcare Professionals.
Stephen Mayfield, Vice President Performance Improvement, Hoag Memorial Hospital Presbyterian
Mayfield previously served as senior vice president at AHA, where he created the AHA Quality Center and worked with hospitals and health systems across the country. His work focus areas include the implementation of quality management systems, including ISO 9001, that align organizational efforts for improved performance and transparency and the applications of lean/Six Sigma methods to reduce costs of poor quality while improving work flow and patient flow.
Babs McKnight, Senior Director Clinical Transformation, Columbus Regional Hughston Hospital & The Medical Center and Doctor's Hospital
Babs McKnight serves as your facilitator today, bringing 34 years of healthcare leadership experience. That experience includes years as a pediatric nurse and nurse manager, 15 years as director of women’s and children’s services, executive director of the Community Healthcare Network, chief nursing officer at CRHS, and the current role of building the Transformation Office for CRHS. This change office includes the responsibility of using people, processes, and technology to transform the care delivery system for the organization. Her professional affiliations include serving on Georgia’s Governor’s Council for Maternal and Infant Health, the Covering Kids and Families state steering committee, the Georgia Advisory Board on Universal Newborn Hearing Screening, the Georgia Department of Education Advisory Panel on School Health and Readiness, the local March of Dimes and Children’s Miracle Network boards of directors as well as multiple nursing organization affiliations. She was a 2004 recipient of the Girl Scouts of Historic Georgia’s Women of Achievement Award and a 2007 graduate of the Columbus Chamber of Commerce Leadership Columbus program. She is a member of Sigma Theta Tau National Nursing Honor Society and the American Organization of Nurse Executives. She holds a master's degree in nursing.
Amanda Mewborn, Senior Healthcare Operational Planner, Perkins+Will
Amanda Mewborn has experience in hospital operations, finance, information technology, and clinical care delivery. An industrial engineer and registered nurse, she has certifications in pediatric nursing and healthcare information management systems. She is a Diplomate in the Society for Health Systems (DSHS) and is currently serving on the board and as conference chair for the society's 2013 annual conference. Mewborn is a senior member in IIE and is also actively involved in HIMSS.
Ginny Schoffelman, R.N., John C. Lincoln Health Network
Ginny Schoffelman worked as a software engineer for eight years before going to nursing school. After completing her nursing degree, she began working for John C. Lincoln Hospital in Phoenix, Ariz., where she has been for 13 years. Schoffelman is currently the charge nurse for a 36-bed Progressive Telemetry Unit and is a certified progressive care nurse. She has enjoyed combining her nursing and engineering background in working with the Continuous Improvement Team to streamline the discharge and admission processes at John C. Lincoln.
Judy H. Shepard, R.N., Director of Quality Management, Grady Memorial Hospital
Judy H. Shepard oversees quality management for the Grady Health System (including Grady Memorial Hospital, Neighborhood Health Centers and Crestview Long Term Care) as director of quality management. She is responsible for quality management, performance improvement, and data analysis and reporting of data for TJC, CMS, DHR, GMCF, GHA/PHA, other regulatory bodies, and medical staff performance (PI and Quality Assurance/Peer Review) for the GHS (10/01 to 6/09). Shepard is an expert for hospitalwide, QM, CQI training and sustaining continuous quality improvement (CQI) of the hospital PI program; knowledgeable of TJC standards, CMS conditions of participations and other healthcare regulatory agencies. She works directly with the Patient Safety and Accreditation Office to prepare and keep organization Joint Commission (JC) ready. She was GHS director for quality and utilization management from 1998 to 2001, responsible for coordinating the quality improvement initiatives within the GHS, and referral of utilization and risk management issues to the appropriate areas; responsible for development and implementation of GMCF required UM plan and UR process. Shepard also served as a resource for hospitalwide CQI training and maintaining compliance (CQI) of the hospital PI program.