Larry Aft, P.E., is IIE's continuing education director. Prior to joining IIE, he served for 31 years as a professor of industrial engineering technology at Southern Polytechnic State University. He has consulted for more than 165 organizations on productivity and quality-related activities. He has taught Six Sigma, work measurement, process analysis, statistical process control, problem-solving tools and data analysis courses, and he has helped countless organizations implement these methods. Aft has authored numerous articles and several books. His professional experience includes master black belt trainer, Six Sigma implementation, SPC implementation and expert witness and standards audits provider for labor disputes. He is a fellow of the Institute of Industrial Engineers and the American Society for Quality.
Tina Agustiady is an industrial and manufacturing systems engineer with a background in healthcare, food manufacturing, and consulting. She received her B.S. from Ohio University with an emphasis on operations research and manufacturing. Agustiady received her black belt and master black belt certifications from Clemson University. Agustiady is a keynote speaker for major engineering conferences and expos. She is also an author of several publications with a book coming out in January 2012, “Statistical Techniques of Project Control” by Taylor and Francis Co. In addition, Agustiady has knowledge in lean manufacturing, continuous improvement and process controls.
Lynn Alters is project manager with Floyd Medical. Prior to that she was the productivity coordinator for the WellStar Health System. She is responsible for all productivity monitoring and benchmarking activities for the five hospitals within WellStar. Alters holds BIET and MSQA degrees and has a Six Sigma green belt certification. She has more than 20 years of experience in industrial engineering and financial analysis, primarily in the healthcare industry. Alters’ experience includes performing process improvement studies, leading benchmarking teams, implementing productivity systems, and educating management and staff on using measurement tools to identify performance improvement opportunities and reduce expenses.
Bob Atkins, P.E., has been a professor of industrial engineering technology at Southern Polytechnic State University since 1984. He has taught undergraduate courses in industrial engineering, quality assurance, marketing, statistics, facility design and work measurement, and he has taught master of science courses in quality assurance. He has a B.S. in industrial engineering and operations research from Virginia Polytechnic Institute and State University and an M.B.A. in marketing from Georgia State University. Atkins has 13 years of factory engineering experience. His work experience includes insurance companies, apparel companies, glass and plastic manufacturing companies, medical device and pharmaceutical companies, and textile companies. He has taught hundreds of continuing education seminars and has done on-site consulting work for dozens of organizations throughout the Southeast.
Gary Cokins is an internationally recognized expert, speaker and author in advanced cost management and performance improvement systems. He is the founder of Analytics-Based Performance Management, an advisory firm located in Cary, N.C. Cokins, who is certified in production and inventory management, received a B.S. degree with honors in industrial engineering/operations research from Cornell University and earned his MBA from Northwestern University’s Kellogg School of Management. Cokins began his career with FMC’s Link-Belt Division as a strategic planner, financial controller and operations manager, and then served as a management consultant with Deloitte and KPMG. Later, he was head of the National Cost Management Consulting Services for Electronic Data Systems (now part of HP). From 1997 until recently, Cokins was in business development with SAS. His two most recent books are Performance Management: Finding the Missing Pieces to Close the Intelligence Gap and Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics. His next book is Predictive Business Analytics, published by John Wiley & Sons.
Elizabeth A. Cudney, Ph.D., is an assistant professor at Missouri University of Science and Technology. She received her B.S. in industrial engineering from North Carolina State University and her M.S. in mechanical engineering and M.B.A. from the University of Hartford. Prior to returning to pursue her Ph.D., she worked in the automotive industry as a Six Sigma black belt, senior manufacturing engineer and manufacturing manager. She was an adjunct professor at the University of Hartford, where she taught courses on Six Sigma. Cudney is a certified Six Sigma black belt and ASQ-certified quality engineer. Her research interests include quality, operations, supply chain management and lean manufacturing. She is a member of IIE, the American Society for Quality, the Society of Manufacturing Engineers, the American Planning and Inventory Control Society and the Society of American Value Engineers.
Adrienne Dickerson is president of Cadence Health Inc., a healthcare process improvement consulting company. She graduated with honors from the Georgia Institute of Technology with a bachelor’s degree in industrial engineering and a master’s degree in health systems. Throughout her career, Dickerson has focused on working with hospitals and other organizations to expand the use of proven industrial and systems engineering tools for continuous process improvement. She has extensive experience in hospital operations, including patient throughput, managed care contracting, revenue cycle, technology implementation, decision support and facilitywide process improvement.
David Goldsman, Ph.D., is a professor of industrial and systems engineering at the Georgia Institute of Technology. Goldsman's research interests lie in computer simulation with an emphasis on statistical output analysis, applied probability and statistics, ranking and selection, time series analysis, and reliability and life testing. Application areas include health systems, airline safety and the automotive industry.
Paul Griffin is professor and head of the Marcus Department of Industrial and Manufacturing Engineering at Penn State University. His teaching and research interests are in supply chain coordination, health systems engineering and engineering analytics. Prior to joining Penn State, Paul was a professor in the School of Industrial and Systems Engineering at Georgia Tech. His Ph.D. is in industrial engineering from Texas A&M University.
Jerry Harbour has more than 30 years of experience assessing, measuring and improving human performance at the individual, team and organizational levels in highly varied operational settings. He has held various human performance-related positions, including serving as manager of human factors engineering at two operational sites, director for the Center of Human Performance at a national laboratory and as a senior research scientist in a human factors research group. Additionally, Harbour has supported various incident investigations from a human performance perspective for the Nuclear Regulatory Commission and the Department of Energy. He is interested in all aspects of human performance, both from a cognitive and motor skill perspective. He has published extensively in the field of human performance and for his efforts, received the Award of Excellence from the International Society of Performance Improvement. Harbour is the author of five books, including The Performance Paradox and The Basics of Performance Measurement (now in its 2nd edition). His latest book, The Performance Mapping and Measurement Handbook, is currently in press. Harbour holds a Ph.D. in applied behavioral studies from Oklahoma State University.
Jane Henderson is the president of H&H Business Services, a business management consultant firm specializing in process improvement using the Six Sigma methodology. Henderson has years of experience as a trainer, coach and consultant on team development, problem solving and process improvement. For the past eight years, Henderson has been an independent consultant. She has conducted Six Sigma training and provided coaching and consulting for many large companies in both the manufacturing and services industries. She has worked with executives, middle management and front-line employees in companies including GE Capital, Johnson & Johnson, Conseco and NCR. She has also worked with hospitals and universities. Prior to becoming a Six Sigma consultant, Henderson served for a number of years as manager of corporate quality for a major telecommunications company. There, she was instrumental in developing and implementing a long-term plan for improving business results through the use of quality tools and techniques.
Richard Halstead-Nussloch, Ph.D., is on the faculty of Southern Polytechnic State University. He is an experienced professional with more than 25 years of managing user-centered product design. He has special expertise in consulting on usability and ergonomics with Fortune 500 companies, being a versatile team player and leader, and managing cost reduction and productivity improvements.
Roman Hlutkowsky is the founder and principal at The Hlutkowsky Group, a consultancy that specializes in business process, technology and automation, and enterprise transformation. He has more than 27 years of experience in the transportation industry, mostly focused on applying technology to improve operations. Roman and his team take great pride in being on the cutting edge of emerging technologies and integrating it in ways that are beneficial to their customers.
Roman is a former officer of FedEx Ground. He held the positions of senior vice president, human resources and vice president, operations technology. In his HR role, Roman oversaw human resources administration, compensation, benefits, employee information systems, recruitment and EEO/diversity initiatives for the company’s workforce of more than 50,000 employees.
In his operations technology role, Roman oversaw all business processes and technology that supported the day-to-day pick-up, delivery, sortation and linehaul operation. He led that team that introduced handheld scanning and data transmission into the operations. He developed and executed the operations technology strategy for FedEx Ground addressing the areas of handheld and fixed position scanning, WLAN and WWAN, and sortation, dimensioning and image capture. Roman developed and introduced key processes and methodologies for FedEx Ground focused on technology lifecycle planning, business process lifecycle planning, organizational change management and total cost of ownership.
A native of Pittsburgh, Pa., Roman earned his BSIE from the University of Pittsburgh in 1980 and his MSIE in 1983. He was recognized as the Outstanding IE Alumnus by the University of Pittsburgh in 2003. Roman began working for what would become the FedEx family of companies in 1983. He has experience in the nationwide LTL (less than truck load), regional LTL and small package transportation. Roman is a fellow and past president of the Institute of Industrial Engineers.
Greg Hutchins is the principal engineer of Quality Plus Engineer, a U.S. Department of Homeland Security (DHS)-certified company for Critical Infrastructure Protection: Forensics, Assurance, Analytics (CIP/FAA) under the U.S. DHS Safety Act. Hutchins is also the developer of Value Added Auditing (DHS-designated anti-terrorist technology).
Del Kimbler is professor emeritus of industrial engineering at Clemson University and a Fellow of IIE. He has served on the faculty as an instructor at Virginia Tech, assistant and associate professor at University of South Florida, and professor at Clemson, where he chaired the IE department from 1995 to 2000. During his career he was active in teaching and research in manufacturing, quality, and ergonomics, and received the IIE Manufacturing Systems Division Award. He was also an active consultant and expert witness, primarily in simulation and manufacturing. In retirement, he is active as a community volunteer in city government and the arts. He has served as an ABET evaluator for several IE programs and as a mentor to new evaluators. His primary professional interests are ergonomics and safety, and applications of IE principles in the nonprofit sector.
Jasbir Kumar has an extensive background in managing large, complex industrial projects spanning more than 40 years while applying lean Six Sigma practices for maximum productivity and efficiencies. Through his work, he was able to improve the operations at several organizations, including major Fortune 500 companies, and he has helped bring a variety of well-known consumer products to the marketplace. His work includes creating team-based high performance cultures in “Greenfield” plants, and managing kaizen offices. Kumar has earned a master’s degree in chemical engineering and Six Sigma black belt certification. Today he spends the majority of his time as a trainer in lean Six Sigma culture and practices.
Soundar Kumara holds the Pearce Professorship in the Marcus Department of Industrial and Manufacturing Engineering at Penn State University. He also holds joint appointments in the Department of Computer Science and Engineering and in the College of Information Sciences and Technology. His research and teaching interests are in intelligent systems, sensor data fusion, process data monitoring, and network analytics. He is a Fellow of AAAS, ASME, CIRP, and IIE. His Ph.D. is in industrial engineering from Purdue University.
Stephen R. Mayfield is chief quality officer at Central Georgia Health System/Medical Center of Central Georgia. He previously served as senior vice president at the American Hospital Association where he created the AHA Quality Center, a resource for 5,000 member hospitals. The Quality Center is now Hospitals in Pursuit of Excellence. Mayfield has 25 years of experience working with hospitals and health systems across the country to bring together the triad of boards, physician leaders and hospital administration in order to improve the delivery of care in communities while enhancing patient outcomes and safety. Mayfield has directed the National Patient Safety Leaders Fellowship program and serves as faculty. He has served on several AHRQ Technical Expert Panels, including the just released Quality Improvement Toolkit. Mayfield completed his doctorate in health administration at the Medical University of South Carolina, earned an MBA from Emory University’s Goizueta Business School and a B.S. from Georgia State University. He is a master black belt, certified in lean and Six Sigma. He serves on the board for the California Hospital Patient Safety Organization (CHPSO) and is a member of the Quality Committee. He also is a board member for the Baldrige Award Alliance and the Improvement Science Research Network. Prior to his career in healthcare, Mayfield worked at the Georgia Tech Research Institute in the Human Factors division of the Systems Engineering Laboratory.
Tim McGlothlin is the executive director for The Ergonomics Center of North Carolina. Reporting to North Carolina State University, the center provides occupational ergonomics consulting, training programs and cost-effective ergonomics solutions to corporate clients throughout the country. Prior to his current assignment, McGlothlin worked for two Malcolm Baldrige Quality Award-winning companies. He spent nine years at Motorola Inc., where he served in various technical and manufacturing leadership positions within the Communications Group. He also worked with Eastman Chemical Co. for 14 years, where he served as principal ergonomist. McGlothlin has served as an instructor on ergonomics for the occupational safety and health technology program at East Tennessee State University. He has consulted throughout the United States and Canada. He is a frequent speaker at the regional and national level on successful ergonomic process implementation.
Kevin McManus has 19 years of progressively responsible supervisory and leadership development experience, with staff sizes ranging between two and 25 people and team sizes as large as 200 people. He spent eight years designing systems, leading people, improving quality and managing costs to support company growth rates of between 10 percent and 40 percent per year. He has designed performance measurement systems, which included the application of balanced scorecard, SPC, Six Sigma and activity-based costing tools, for four different organizations. He has a bachelor’s degree in industrial engineering and a master’s degree in business. McManus has been an Industrial Engineer magazine columnist for many years.
Merwan Mehta, Ph.D., is a professor in the Department of Technology Systems at East Carolina University in Greenville, N.C. He coordinates four programs in the department: Bachelor of Science in Industrial Engineering Technology, Master of Technology Systems in Manufacturing Systems concentration, Master of Technology Systems in Quality Systems concentration, and Graduate Certificate in Lean Six Sigma Black Belt. Prior to joining academia in 2004, he acquired more than 20 years of experience in business and industry as the owner of two businesses, vice president, manufacturing manager, project director, industrial engineer, machine tool design engineer, and manufacturing engineer. He also works as a lean Six Sigma process improvement consultant. Mehta has been an examiner for the Missouri Quality Award based on the Baldrige criteria for three seasons. He is a certified manufacturing engineer and a certified Six Sigma black belt.
Amanda Mewborn is an industrial engineer and registered nurse specializing in healthcare improvement. She earned an M.S. in health systems and a B.S. in industrial and systems engineering from Georgia Institute of Technology, as well as a B.S. in nursing from Georgia State University. Mewborn is a certified professional of healthcare information management systems, lean black belt, diplomate in the Society for Health Systems, senior member of the Institute for Industrial Engineers, certified pediatric nurse, fellow in the Healthcare Information Management Systems Society, and pragmatic marketing certified in product management. Mewborn’s experience is in working at hospitals, technology firms and consulting firms. She currently works as a senior healthcare operations planner at the architecture firm Perkins+Will. Mewborn has written many articles and book chapters and presented at conferences nationwide.
Isaac Mitchell is a full time lean practitioner at East Tennessee Children’s Hospital as well as lecturer at the University of Tennessee’s Department of Industrial and Systems Engineering. Additionally, he is the founder and president of Gemba Improvements LLC which focuses on Lean healthcare training and consulting. Isaac has more than 10 years of experience driving change utilizing lean methodology in organizations ranging from automotive to small machining job shops to healthcare organization. In addition to a master of business administration from Xavier University and bachelor of science in industrial engineering from the University of Tennessee, he also holds a Lean Black Belt certificate through the Institute of Industrial Engineers. This training and experience has enabled him to bring successful and time-proven methodologies to his clients. His passion and focus is on training and implementing lean techniques to transform work cultures to improve healthcare processes and outcomes for patients and providers.
For the past 30 years, Paul Odomirok has been involved in several careers from academia to corporate leadership to consulting. In his "first career," he taught mathematics and computer science at all levels of learning, from pre-school to post-Ph.D. He was even involved in designing graduate level curriculums at the University of South Carolina as an adjunct professor. His second career began in 1985 with NCR. Beginning as a senior programmer analyst, he was promoted to manager - software development, product manager, manager – product management, corporate strategic planner for banking, director – retail systems product integration, director of quality, and corporate coach. During his stint corporate America, he experienced the NCR/AT&T merger, and was responsible, as a director of quality, for the cultural transformation and change leadership for the Retail Systems Division Organization in Duluth, Ga. He left NCR/AT&T in 1995 to pursue a consulting career, in the areas of lean, leadership, team development, strategy, structure, systems and organization performance. Over the past 10 years, he has worked with more than 30 companies in service, government, manufacturing, and healthcare on over 50 different performance improvement and lean related projects and programs. Some of his clients include Anixter, Motorola, GM, Harland, and Sodexho Services. Most recently he has provided lean assistance to Northrop Grumman, LXE, CNA Insurance, Fibervisions, Delaval, Perkins-Will, Care Logistics, Medivators, Med American, Sparton and the Georgia Hospital Association.
D. Junell Scheeres is an industrial engineer and Six Sigma black belt for VHA’s integrated delivery team. She has been the leader of organizationwide performance improvement efforts and guides the identification and prioritization of opportunities to reduce costs, increase efficiencies, and improve clinical, operational, and financial outcomes using a variety of Six Sigma and industrial engineering tools. Her efforts led to more than $2 million of operational enhancements in 2004. In addition to operational improvement, she has led clients in the implementation of lean Six Sigma, as well as enterprisewide leadership development, succession planning, and cultural shift initiatives. Prior to joining VHA in 2001, Scheeres worked for Intermountain Health Care in Utah and the U.S. Air Force and Department of Defense Medical Management Engineering teams. She has led large-scale performance improvement projects across a number of clinical settings, including extensive experience in the functional planning, design, construction, and implementation of healthcare facilities.
Neal Schmeidler is a practicing industrial engineer with more than 35 years of experience consulting for private industry and the federal government. His technical expertise includes human capital planning, productivity/work measurement, management and operational analysis, work breakdown structure development, computer modeling, and statistical analysis. He has applied his skills to the planning, management, and hands-on participation in the study and analysis of workforces ranging from less than 20 to 6,000 employees. Schmeidler has studied myriad functions, including facilities operation and maintenance, equipment, and systems in the National Airspace System; oil spill response system testing, preventive medicine; telecommunications services management; electrical power systems acquisition; construction waste recycling; and space shuttle orbiter maintenance. His work in measuring and developing staffing forecast models for the U.S. air traffic controller workforce has been reviewed by the National Academy of Sciences. Schmeidler is an IIE fellow and past regional vice president. He is a frequent speaker at various conferences on the topic of work measurement and staffing model development.
Joyce T. Siegele is the productivity improvement manager at Northside Hospital in Atlanta. She has a B.S. in industrial and systems engineering and an M.S. in industrial and systems engineering with a specialization in engineering management from the University of Florida. Siegele recently achieved fellow status with ACHE (American College of Healthcare Executives). She also is a diplomate and on the board of directors of the Society for Health Systems. She has held several conference positions, including conference chair within SHS over the past several years. Siegele enjoys the ever-changing challenge of working on productivity and operations improvement in healthcare.
Marc St. James has more than 30 years experience in business quality consulting, management, and training with Fortune 1000 clients. St. James' focus on business and quality began as an accounting student while attending The Wharton School, University of Pennsylvania. After five years working as an accountant, he joined SII as an internal quality consultant. SII was a Connecticut-based, privately held, diversified holding company with 15 subsidiaries. As internal quality consultant, St. James was responsible for developing and leading project teams to improve the business processes at the SII subsidiaries and corporate headquarters. St. James joined Convergence Corp. in 1988 as vice president of quality. Convergence is a New Jersey-based business management consultancy to Fortune 1000 companies. He led the efforts to bring Six Sigma methodology to the company and was certified as a Six Sigma green belt, black belt, instructor, and master black belt. He began the firm’s Six Sigma consulting and training practice and led the DMADV project team that developed the innovative live, online interactive Six Sigma Virtual Classroom. St. James joined Six Sigma eLearning Inc. as general manager and, in July 2006, the board of directors appointed him to the position of CEO and president. He is leading the firm’s efforts to deliver affordable live online Six Sigma training globally through modern Internet technology.
Steven Thompson retired from UPS after holding numerous industrial engineering and engineering management positions within the organization. He has been active in IIE affairs, having served on the board of trustees and currently serving as IIE Solutions Conference chair. He is a graduate of the University of Florida.