This project-based program, delivered in two four-day sessions, equips you with the knowledge and skills to facilitate transformation in office, service and technology-based organizations.
Class Schedule:
| Course ID | Course Dates | Location | Register |
| 1807 | Jul 23 - 26, 2013 | Norcross, GA | Register |
Overview:
Begin your journey to becoming a skilled lean/Six Sigma facilitator in transactional, service, analytical and creative environments with this four-day IIE certificate program. This course provides an intense focus on the development and application of effective meeting/team facilitation skills in a lean/Six Sigma work environment with the use of lean/Six Sigma tools and methodologies to achieve sustainable results. Coverage of facilitation skills and strategies are based on the IAF (International Association of Facilitators) competencies.
Students will be continually engaged in numerous case studies and “practice” sessions, with constructive feedback provided.
Students will be provided a multitude of reference sources, toolkits, meeting templates and frameworks for deploying effective facilitation skills in a quality improvement, lean/Six Sigma environment.
Students should plan on completing evening assignments in preparation for next day’s agenda.
Student Project
Students will be required to facilitate a four-hour simulated meeting session during week two of the course, demonstrating effective facilitation skills that result in achievement of session purpose. The student’s meeting topic and agenda will be determined during week one.
Topic Highlights:
- Self-assessment of student's current facilitation skills
- Definition of facilitator's critical roles
- Best practices for basic and advanced facilitation skills: Effective strategies for planning the session, starting the sequence, managing the process, closing the meeting and conducting follow-up activities
- Best facilitation practices
- Review of lean enterprise and Six Sigma principles
- Review of lean and Six Sigma tools:
1. Current and future state value stream management
2. Tools for creating flow and problem solving
3. Metrics-based process mapping
4. Improvement event planning, execution and follow-up
5. Performance measurement
| - The art of engagement
- Managing conflict: Dealing with difficult people and situations
- Strategies for positive interventions
- Instructor demonstration and student, individual practice sessions of the most effective process design tools and group process tools
- Culture and change leadership
- Team development
- Student projects and project presentations
|
What You Will Learn:
- Facilitate improvement team meetings and other types of meetings to achieve specific goals
- Plan and execute improvement events that generate rapid and sustainable results.
- Select and apply the most effective lean and other quality improvement tools most appropriate for specific improvement initiatives.
- Conduct effective root cause analyses to help improvement teams avoid band-aid solutions.
- Use key metrics to eliminate waste, design effective processes and monitor ongoing performance.
- Translate improvements into financial terms.
- Transform leadership into effective continuous improvement champions.
- Leverage human nature to shift organizational culture and set the stage for operational excellence.