"Sometimes we take for granted that everyone understands how to be nice or how to interact positively with others. That's not necessarily always the case. Sometimes people may not realize that making that sarcastic remark could be interpreted in a more damaging way by others. Just knowing that can be helpful."
– Russell Johnson, associate professor of management at Michigan State University, discussing workplace incivility in "Incivility can cost you cash," in The Front Line section of the December issue