Industrial Engineer Engineering and Management Solutions at Work

December 2016    |    Volume: 48    |    Number: 12

The member magazine of the Institute of Industrial and Engineers

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Keeping pace with IIE in the March 2012 issue of Industrial Engineer

Validation for all

New Face of Engineering acknowledges much help along the way
IIE’s pick for the New Faces of Engineering program credits the system for her success.Kristin Goin, a strategy consultant at Children’s Healthcare of Atlanta, is IIE’s pick for the New Faces of Engineering 2012. 

“I’m very honored,” Kristin Goin said. “And I think that in a lot of ways it’s kind of a testament to all the mentors who have been in my life.”

Goin, a strategy consultant for Children’s Healthcare of Atlanta, and the other New Faces of Engineering were featured in an ad in USA Today during Engineers Week, which was Feb. 19-25. The program, sponsored by the National Engineers Week Foundation, highlights the vitality, diversity and rich contributions of engineers 30 years old or younger who have been in the field for five years or less.

Goin, 29, said her professors at Auburn University got her interested in IIE, and different people have helped her during her career. Amanda Mewborn, a former boss at Children’s Healthcare and board member for IIE’s Society for Health Systems, turned Goin on to the New Faces of Engineering program.

“It’s validating for me, but it’s also a really big reflection on all those other people,” Goin said. “And I think the other thing that is exciting about it is to be able to be a part of helping influence young people and young girls or other people who wouldn’t consider engineering and trying to engage them to get into this field and profession.”

After Auburn, Goin worked for Walt Disney World before earning her master’s degree in health systems engineering from Georgia Tech. She has been with Children’s Healthcare since, first working with clinicians and staff to deliver more efficient and effective care.

One seminal project used Six Sigma and lean to redesign the approach criticial care physicians used to make rounds on patients in the intensive care unit. A process that used to take until 1 p.m. or 2 p.m. to complete now is finished by 10 a.m., providing more timely and effective patient care. Patient hospital stays were reduced, nurse-to-physician communication about patient care was improved and accessibility to the intensive care unit increased through a significant reduction in diversions from the hospital, she said.

Now, she’s taking a more macro approach toward optimization, includ-ing projects that look at how the medical center manages different patient populations. She has done a lot of work concerning childhood wellness and reducing childhood obesity.

“And so we actually partnered with Georgia Tech to develop models and help understand and estimate the prevalence of childhood obesity throughout the state so we could target and optimize our interventions,” Goin said.

Goin said one of the reasons she was happy to be chosen for the New Faces of Engineering program is the effect industrial and systems engineering can have on healthcare. Compared to other industries, the application of IE tools in the medical field is in its infancy.

“As everyone knows with healthcare, we’re at a crossroads,” she said. “And I think that there’s so much value that IEs can add with a data-driven and systems thinking approach to really design care delivery in a way that’s going to be patient-centered but then would also improve quality, reduce costs and improve access to care.”

Many leaders in her field are clinicians, so at first they don’t see such connections.

“I think that once you establish those relationships and you can get the marriage between data-driven systems thinking and a clinician who knows the cooperation and what’s best for the patient, there’s so much opportunity to bring those two things together. And we’ve seen success,” she said.

“It’s so rewarding because at the end of the day the mission and the contribution that you’re making is really fantastic.”

Diversified ergonomicsTeams from Spirit AeroSystems won two Ergo Cups at last year’s Applied Ergonomics Conference. 

Ergo Cup competitors now have four divisions to enter
The Ergo Cup offers a new fourth category for participants at this year’s Applied Ergonomics Conference.

GOErgo, the Global Organization for Ergonomics, divided the Team-Driven Workplace Solutions category into one for participants who went through an internal company competition and another for those who didn’t. Thirteen entrants who won internal competitions were picked to compete in the new category, while 11 teams will compete in the original Team-Driven Workplace Solutions category. The Ergonomic Program Improvement Initiatives division has seven entrants, while eight will compete in the Engineering/Ergonomist-Driven Workplace Solutions category.

The 39 competitors will exhibit their solutions at the Applied Ergonomics Conference March 26-29 at the Gaylord Opryland Resort and Convention Center in Nashville, Tenn.

The GOErgo website,, features tools, resources, case studies and Ergo Cup history. For more on the conference, visit

Going old school

Networking remains a big draw at annual conference
Sure, social networking is all the rage. It even had its own movie recently. But while Facebook, Twitter, et al. have their uses, a firm handshake, a kind smile and personal demeanor can tell you more about a person than their mayorship on Foursquare.

That’s why old-school networking will continue to be such a prominent feature at the IIE Annual Conference and Expo, scheduled for May 19-23 at the Hilton Bonnet Creek in Orlando, Fla. With all the sessions taking place in the hotel, it makes it easy to catch up with old colleagues or create new ones in the pre-function areas.

Even the May 19 golf tournament is on site at the award-winning Waldorf Astoria Golf Club. Follow that in the evening with the Saturday networking reception, and attendees are well on their way to increasing their contact list of “real” human beings. The Saturday networking reception is presented by sponsoring universities and their industrial engineering department heads.

May 20 features an evening welcome reception and the student networking mixer. In addition, attendees can visit special topic areas during several town hall meetings that will take place.

The renamed Industrial and Systems Engineering Conference (ISERC) has 26 tracks this year, including ones on IEs in the military and industrial engineering in Latin America. There will be more than 750 presentations. The Applied Solutions Conference, which offers proven ways to apply industrial and systems engineering principles in industry, healthcare or service companies, will offer 16 tracks and more than 150 presentations.

More details are available at

Best operations, Hotlanta style

Behind the scenes look can boost business success
Call it a visit to Hotlanta operations.

The IIE Behind the Scenes Corporate Tour returns this month with visits to four of the Atlanta area’s top operators: Macy’s Furniture and Bedding Distribution Center, Albany Door Systems, the Georgia World Congress Center and MeadWestvaco.

The two tours on March 19 will be Macy’s from 8:30 a.m. to 11:30 a.m. and Albany Door Systems from 1:30 p.m. to 4:30 p.m. The remaining two tours will take place March 20 and include the Georgia World Congress Center, one of the five largest convention destinations in the country, from 8:30 a.m. to 11:30 a.m. followed by MeadWestvaco, which provides packaging and packaging solutions, from 1:30 p.m. to 4:30 p.m.

See how these organizations use innovative research and development, lean Six Sigma, distribution, lean office, lean manufacturing and continuous improvement in their daily processes.

For example, at Macy’s, attendees will be provided a brief overview of the organization’s logistics and operations, including how a process focus with a foundation in Six Sigma drives business success. The escorted tour will demonstrate how Macy’s has combined three distinct businesses into one distribution center.

After each tour, participants can comment, discuss and debrief with the hosts. After each day, a luxury motor coach will return participants to their original pickup point: the Marriott Century Center hotel in Atlanta.

The fee includes the facility tours, expert facilitation, transportation to and from the hotel to each facility location, complimentary parking for hotel guests and local residents and lunch each day.

Limited space is available. For more information and to register, go to

A less hazy futureThe Seelbach Hilton in Louisville, Ky. 

Lean and Six Sigma Conference offers inspiration, history
The Engineering Lean and Six Sigma Conference 2012 has picked the perfect place for participants to learn key tools and techniques to bear their organizations, and themselves, ceaselessly into the future.

The Seelbach Hilton in downtown Louisville, Ky., built in 1905, is on the National Register of Historic Places. Its luxurious setting was used as the backdrop for Tom and Daisy Buchanan’s wedding in “The Great Gatsby,” considered one of America’s greatest novels. Top and midlevel managers; lean implementation leaders; industrial, management, manufacturing, design, quality and test engineers; green and black belts; and auditors, researchers, and operations and supply chain managers can expect to find similar inspiration, albeit with greater success than some of F. Scott Fitzgerald’s characters.

Pre-conference workshops will be held Oct. 1, with approximately 60 educational sessions taking place Oct. 2-3. Visit for updates.