Larry Aft, P.E., is IIE's continuing education director. Prior to joining IIE, he served for 31 years as a professor of industrial engineering technology at Southern Polytechnic State University. He has consulted for more than 165 organizations on productivity and quality-related activities. He has taught Six Sigma, work measurement, process analysis, statistical process control, problem-solving tools and data analysis courses, and has helped countless organizations implement these methods. Aft has authored numerous articles and several books. His professional experience includes master black belt trainer, Six Sigma implementation, SPC implementation and expert witness and standards audits provider for labor disputes. He is a fellow of the Institute of Industrial Engineers and the American Society of Quality.
Lynn Alters is the productivity coordinator for the WellStar Health System. She is responsible for all productivity monitoring and benchmarking activities for the five hospitals within WellStar. Alters holds BIET and MSQA degrees, and has a Six Sigma green belt certification. She has more than 20 years of experience in industrial engineering and financial analysis, primarily in the health care industry. Alters’ experience includes performing process improvement studies, leading benchmarking teams, implementing productivity systems, and educating management and staff on using measurement tools to identify performance improvement opportunities and reduce expenses.
Bob Atkins, P.E., has been a professor of industrial engineering technology at Southern Polytechnic State University since 1984. He has taught undergraduate courses in industrial engineering, quality assurance, marketing, statistics, facility design and work measurement. He has taught master of science courses in quality assurance. He has a Bachelor of Science degree in industrial engineering and operations research from Virginia Polytechnic Institute and State University and an M.B.A. in marketing from Georgia State University. Atkins has 13 years of factory engineering experience. His work experience includes insurance companies, apparel companies, glass and plastic manufacturing companies, medical device and pharmaceutical companies, and textile companies. He has taught hundreds of continuing education seminars and has done onsite consulting work for dozens of organizations throughout the Southeast.
Gary M. Auton is a senior director with Galloway Consulting. He has more than 25 years of consulting experience providing strategic and operational advisory services to private- and public-sector organizations, including hospitals, health plans, physician practices, employer health coalitions and state and federal health agencies. Prior to joining Galloway, Auton was managing director of AUTON Consulting, a health care management advisory organization in Atlanta. He served as vice president with the health care practice of MORPACE International Inc., a full-service market research organization based in Farmington Hills, Mich. In this role, Auton provided product development and sales support and led business development and project management for public-sector clients. He has served previously in senior consultative roles with several international consulting practices, including Towers Perrin and Mercer Management Consulting and as regional director for Premier. Auton has a Bachelor of Science in health systems from Georgia Institute of Technology and an M.B.A. with a concentration in strategic management and entrepreneurship from Georgia State University. He is a frequent speaker at health care conferences and was a featured health care writer for Competitive Edge business magazine. He recently served on the Baldrige Board of Examiners of the National Institute of Science and Technology’s Baldrige National Quality Program.
David Caudill has more than 15 years of experience in corporate planning, project management and information systems with AT&T. He is a professor in the industrial engineering technology department at Southern Polytechnic State University, teaching simulation, project management and statistically-oriented subjects in industrial engineering technology. He directed the university's Computer Integrated Manufacturing Center for two years. He has consulted in the area of project management with several Atlanta-based companies. He currently is lead instructor on simulation for the Six Sigma green belt and black belt training presented by the Institute of Industrial Engineers and Southern Polytechnic.
Jerome Congleton, Ph.D., P.E., is a professor in the environmental occupational health department at Texas A&M University and co-director of the National Science Foundation Industry University Cooperative Research Center in Ergonomics with research emphasis in ergonomics.
Elizabeth A. Cudney, Ph.D., is an assistant professor at Missouri University of Science and Technology. She received her Bachelor of Science in industrial engineering from North Carolina State University and her master's degrees in mechanical engineering and M.B.A. from the University of Hartford. Prior to returning to pursue her Ph.D., she worked in the automotive industry as a Six Sigma black belt, senior manufacturing engineer and manufacturing manager. She was an adjunct professor at the University of Hartford, where she taught courses on Six Sigma. Cudney is a certified Six Sigma black belt and ASQ Certified Quality Engineer. Her research interests include quality, operations, supply chain management and lean manufacturing. She is a member of the Institute of Industrial Engineers, American Society of Quality, Society of Manufacturing Engineers, American Planning and Inventory Control Society and Society of American Value Engineers.
Dave Eitel, M.D., M.B.A., is a trained and licensed emergency physician whose passion for operational change spans the last decade. Dr. Eitel has written and taught extensively on the need for “systems thinking” in health care, and the need to employ dynamic, quantitative analysis to the complex problems we all face. Dr. Eitel is currently an adjunct faculty at George Mason University, where he teaches the application of systems thinking to physicians and MBA students interested in health care management.
David Goldsman, Ph.D., is a professor of industrial and systems engineering at the Georgia Institute of Technology. Goldsman's research interests lie in computer simulation with emphasis on statistical output analysis, applied probability and statistics, ranking and selection, time series analysis, and reliability, and life testing. Application areas include health systems, airline safety, and the automotive industry.
Jane Henderson is the president of H&H Business Services, a business management consultant firm specializing in process improvement using the Six Sigma methodology. Henderson has years of experience as a trainer, coach and consultant on team development, problem solving and process improvement. For the past eight years, Henderson has been an independent consultant. She has conducted Six Sigma training and provided coaching and consulting for many large companies in both the manufacturing and services industries. She has worked with executives, middle management and frontline employees in companies including GE Capital, Johnson & Johnson, Conseco and NCR. She has also worked with hospitals and universities. Prior to becoming a Six Sigma consultant, Henderson served for a number of years as manager of corporate quality for a major telecommunications company. There, she was instrumental in developing and implementing a long-term plan for improving business results through the use of quality tools and techniques.
Richard Halstead-Nussloch, Ph.D., is on the faculty of Southern Polytechnic State University. He is an experienced professional with more than 25 years of managing user-centered product design. He has special expertise in consulting on usability and ergonomics with Fortune 500 companies, being a versatile team player and leader, and managing cost reduction and productivity improvements.
Mike Jones has extensive experience in quality, reliability, training and improvement. His work in recent years has mostly been consulting and training using lean Six Sigma methods. He has trained more than 50 master black belts, 1000 black belts, 3000 green belts dozens of champions and executives; and led and coached projects with total savings well over $900 million. His career includes senior positions with Bank of America, Arkansas Center for Quality and Productivity, Atlantic Research Corporation, and the U.S. Army. Mike’s credentials include: Malcolm Baldrige National Quality Award examiner (’91, ’92, ’98, ‘99), US Air Force Quality Award judge (’93 -’95), and Arkansas Quality Award judge (‘95-’98). Mike is an ASQ Fellow and was ASQ national president in 1996-1997. He holds the following registration/certifications: Professional Engineer, QMS and EMS lead auditor, CQE, CRE, CQA, MgrQ/OpEx, SSBB and Six Sigma master black belt (Six Sigma and lean).
William (Jay) Jones has more than 25 years of experience in the computer industry. His education includes an associate's degree in electrical engineering technology, a bachelor's in computer science, master's in both quality assurance and project management. He is pursuing a doctorate in business administration. He has expertise in management, process engineering, software engineering, software quality assurance, quality systems, software services, software development, software testing, project management and ISO 9000 registration. His professional certifications include certified software test engineer, certified quality auditor, certified software quality engineer, certified personal software process instructor, certified lead ISO auditor, public notary, adjunct professor, ASQ-senior and chair of American Society for Quality-Atlanta Section 2002-2003.
William J. Kennedy, Ph.D., P.E., is professor emeritus at Clemson University. He received a doctorate in industrial engineering from Virginia Tech. He taught industrial engineering at the University of Utah for 13 years and at Clemson University for 18 years, retiring in 2002. At Clemson, he was director of professional registration for IIE. Beginning in 1995, he served with the National Council of Examiners for engineering and surveying on the team that has the responsibility for the industrial engineering branch of the Fundamentals of Engineering examination. He teaches the P.E. Exam Review seminar for IIE and is the author of Sample Examination for the P.E. Branch Examination in Industrial Engineering and the co-author of Review for the Professional Engineers' Examination for Industrial Engineers.
W. Tim McGlothlin is the executive director for The Ergonomics Center of North Carolina. Reporting to North Carolina State University, the center provides occupational ergonomics consulting, training programs and cost-effective ergonomic solutions to corporate clients throughout the country. Prior to his current assignment, McGlothlin worked for two Malcolm Baldrige Quality Award-winning companies. He spent nine years at Motorola Inc., where he served in various technical and manufacturing leadership positions within the Communications Group. He also worked with Eastman Chemical Co. for 14 years, where he served as principal ergonomist. McGlothlin has served as an instructor on ergonomics for the occupational safety and health technology program at East Tennessee State University. He has consulted throughout the United States and Canada. He is a frequent speaker at the regional and national level on successful ergonomic process implementation.
Jeanne McGrayne, RN, a performance improvement consultant for Premier Inc, has been a registered and practicing emergency department nurse for more than 20 years. She also has worked in a variety of other health care settings. Jeanne spent the last ten years aiding hospitals with ED performance and patient flow issues through her work at VHA and, most recently, Premier Inc.
Kevin McManus has 19 years of progressively responsible supervisory and leadership development experience, with staff sizes ranging between two and 25 people and team sizes as large as 200 people. He spent eight years designing systems, leading people, improving quality and managing costs to support company growth rates of between 10 percent and 40 percent per year. He has designed performance measurement systems, which included the application of balanced scorecard, SPC, Six Sigma and activity-based costing tools, for four different organizations,. He has a bachelor’s degree in industrial engineering and a master’s in business. McManus has been an Industrial Engineer magazine columnist for many years.
Merwan Mehta, Ph.D., is associate professor of industrial engineering technology at East Carolina University. He has been involved with the manufacturing industry since 1981. He has worked as a design engineer designing special purpose machines, automated pallet systems, jigs, fixtures and tooling; as a manufacturing engineer involved in the building of jigs, fixtures, tooling and dies; and has worked in several management positions for large and small manufacturing companies, including some in which he had ownership. His research interests are flow improvement through lean manufacturing systems, the pursuit of quality through Six Sigma principles and world-class manufacturing concepts, and product design for rapid processing from concept to manufacturing prototype. Mehta is a certified manufacturing engineer and a certified Six Sigma black belt.
Rod Munro, Ph.D., is a business improvement coach with more than 30 years of manufacturing and service industry experience, including 13 years with Ford Motor Co. in quality and training. He has served on the board for the American Society for Quality. In addition, he has given more than 140 presentations, written numerous articles and is the author of several books.
Paul Odomirok has been involved in several careers from academia to corporate leadership to consulting. He taught mathematics and computer science at all levels from preschool to post-doctoral. Later, he worked for NCR as a senior programmer analyst before being promoted to management positions. He left to pursue a consulting career in the areas of leadership, team development, strategy, structure and systems and organization performance. Over the past 10 years, he has worked with more than 30 companies on more than 50 different performance improvement projects and programs. Both his B.S. and graduate degrees are in mathematics, which he uses today to teach Six Sigma black belt, lean manufacturing principles using statistics and other data analysis methods and approaches. He has been involved in research with Bell Labs for technical team design, and served on a Harvard research team on the Events and Motivation Study.
Marc Resnick, Ph.D., is an associate professor at Florida International University in the department of industrial and systems engineering. He received his doctorate from the University of Michigan in 1993. He received his M.S. in industrial and operations engineering from the University of Michigan. Prior to his present position at FIU, he was graduate program director, director of the Human Factors and Ergonomics Laboratory and an assistant professor. He has done research for the National Science Foundation, NAS, and private companies in the areas of usability engineering, search user interface design, e-commerce, naturalistic decision making, consumer product labeling and human reliability.
Sandi Reynolds, SIR & Associates, holds a bachelor's degree in industrial engineering technology, quality assurance, and a master's in engineering technology, quality assurance, from Southern Polytechnic State University in Marietta, Ga. Her experience includes positions as an internal consultant and a customer satisfaction analyst at BellSouth Technologies; a year as the quality manager at American Boa Automotive, six years at Lockheed-Martin Co., four of them as a quality engineer and two as an industrial engineer; several years as the quality coordinator at Ingram Appliance; and three years as a full-time independent consultant, providing Cost of Quality training and assistance to several companies in the Atlanta area.
Jim Robison has 20 years of hands-on Cost of Quality (COQ) implementation and teaching experience. He has contributed to the design and implementation of more than 100 COQ systems in numerous companies. He is one of the authors of the ASQ Book Principles of Quality Costs, 3rd edition. Robison has held several positions in ASQ, serving as vice-chair of the Quality Costs Committee several times, chairing the Orlando section and serving as the Region 15 director. Robison's credits include papers, international seminars, articles and several AQC quality conferences. Robison is a state quality award examiner for Florida. He is an RAB registered lead auditor w/ QS 9000, AS 9000, 140001, and medical device, ASQ certified quality auditor, ASQ certified quality manager, certified manufacturing engineer, certified production/inventory manager, and State of Florida quality award examiner. Robison holds an engineering degree from the University of Michigan and an M.B.A. from the University of Dallas.
R. Sawhney, Ph.D., is professor of industrial and information engineering and the associate department head in the University of Tennessee's Department of Industrial and Information Engineering. He is also the director for the Center for Productivity Innovations. He teaches graduate and undergraduate level courses such as Lean Production Systems, Simulation Modeling and Reliability Engineering. As the recipient of the National Institute for Standards and Technology’s Lean Manufacturing Fellowship, Sawhney is responsible for new methodologies, tools and training to increase the competitiveness of small- to medium-sized manufacturing organizations in Tennessee. In this role, he has worked with more than 75 organizations, resulting in a reported value of more than $50 million dollars. He also has consulted with more than 100 organizations throughout the U.S. and abroad. Sawhney, who received his Ph.D. in engineering science and mechanics from the University of Tennessee in 1991, is the recipient of numerous awards for research and program development, outstanding teaching and outstanding research papers.
D. Junell Scheeres is an industrial engineer and Six Sigma black belt for VHA’s integrated delivery team. She has been the leader of organization-wide performance improvement efforts and guides the identification and prioritization of opportunities to reduce costs, increase efficiencies, and improve clinical, operational, and financial outcomes using a variety of Six Sigma and industrial engineering tools. Her efforts led to more than $2 million dollars of operational enhancements in 2004. In addition to operational improvement, she has led clients in the implementation of lean Six Sigma, as well as enterprise wide leadership development, succession planning, and cultural shift initiatives. Prior to joining VHA in 2001, Scheeres worked for Intermountain Health Care in Utah and the United States Air Force and Department of Defense Medical Management Engineering Teams. She has led large-scale performance improvement projects across a number of clinical settings, including extensive experience in the functional planning, design, construction, and implementation of health care facilities.
Richele R. Scuro, P.E., PMP, is a project manager at the corporate headquarters of Liz Claiborne Inc. She provides process improvement and project management support for the senior management team of the company’s distribution network, which includes four facilities with more than two million square feet of space and various levels of automation and services approximately 4,000 retail and wholesale customers. Scuro manages internal teams, contractors and consultants and works on equipment and software projects, process analyses, documentation and requirements, facility design, strategic sourcing and supply chain optimization. Prior to joining Liz Claiborne Inc., she spent more than nine years as a manager of process and methods (industrial engineering for distribution) with CVS Pharmacy and before that was commissioned in the US Navy. In her previous positions, Scuro managed several projects from conception to implementation, achieving double-digit operational productivity gains with less than a four year return-on-investment. She holds a Bachelor of Science in electrical engineering from the George Washington University and a Masters of Business Administration for General Management from the University of Mary Washington. In addition to her work at Liz Claiborne Inc., Scuro does consulting for Omni Engineering and Technology Inc., and is developing a new consulting company, Pi Dynamics, LLC. She is a member of IIE, the National Society of Professional Engineers and the Project Management Institute.
Marc St. James has more than 30 years experience in business quality consulting, management, and training with Fortune 1000 clients. St. James' focus on business and quality began as an accounting student while attending The Wharton School, University of Pennsylvania. After five years working as an accountant, he joined SII as internal quality consultant. SII was a Connecticut-based, privately-held, diversified holding company with 15 subsidiaries. As internal quality consultant St. James was responsible for developing and leading project teams to improve the business processes at the SII subsidiaries, and corporate headquarters. St. James joined Convergence Corp. in 1988 as vice president of quality. Convergence is a New Jersey-based business management consultancy to Fortune 1000 companies. He led the efforts to bring Six Sigma methodology to the company and was certified as a Six Sigma green belt, black belt, instructor, and master black belt. He began the firm’s Six Sigma consulting and training practice, and led the DMADV project team that developed the innovative live, online interactive Six Sigma Virtual Classroom. St. James joined Six Sigma eLearning Inc. as general manager, and during July 2006 the board of directors appointed him to the position of CEO and president. He is leading the firm’s efforts to deliver affordable live online Six Sigma training globally through modern internet technology.
Pierce Story, co-founder and director of concept development, Jumbee Inc., has been in the health care industry for nearly 20 years in a variety of roles, from consulting to sales and marketing. In his role at Jumbee Inc., Pierce guides the development of new simulation and dynamic capacity management tools for the ME/PI marketplace. Pierce has presented and written extensively on concepts and uses of discrete event simulation and Dynamic Capacity Analysis, Matching, and Management (DCAMM™), an acronym he coined through Jumbee Inc. He and Dr. Eitel recently completed a book chapter,“The Physiology of Service Capacity,” for an upcoming book from Productivity Press.
Steven Thompson retired from UPS after holding numerous industrial engineering and engineering management positions within the organization. He has been active in IIE affairs, having served on the board and is currently serving as Solutions Conference chair. He is a graduate of the University of Florida.
Marlin Thomas, Ph.D., P.E., is dean, Graduate School of Engineering and Management, Air Force Institute of Technology, Wright-Patterson Air Force Base, Ohio. Thomas received his professional education from the University of Michigan. He has held several academic and leadership appointments at private and state universities that include faculty, department head, and research center directorships. He also served a 32-year combined active and reserve career as a Navy civil engineer corps officer and held several command and staff assignments including naval construction battalion and regimental commands. Thomas' research interests are in stochastic modeling, reliability, and evaluating logistics systems with emphasis on optimal design for contingency operations. He has authored or co-authored more than 60 articles and delivered over 100 presentations at major conferences. He has served on six editorial boards including area editor for Operations Research, department editor for IIE Transactions, and consulting editor for McGraw-Hill. He has also served on numerous national committees, boards, and advisory panels for academics and research, and is a past member of the Army Science Board.